{"id":10650,"date":"2023-09-05T10:15:06","date_gmt":"2023-09-05T08:15:06","guid":{"rendered":"https:\/\/www.datasolution.fr\/?p=10650"},"modified":"2024-12-17T15:09:22","modified_gmt":"2024-12-17T14:09:22","slug":"best-practices-customer-satisfaction-b2b","status":"publish","type":"post","link":"https:\/\/www.datasolution.fr\/en\/best-practices-customer-satisfaction-b2b\/","title":{"rendered":"Best practices for customer satisfaction in B2B ecommerce"},"content":{"rendered":"\n
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#eCommerce #CustomerSatisfaction #B2B #BestPractices<\/strong><\/p>\n

From offline to online sales in just 3 phases:<\/h2>\n

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Just like PAREDES, is your industry not the most glamorous? Don’t have a digital channel yet? But you want your customers to embrace your digital transition? Be innovative, bold, well-supported, and your project will be a real success. Seize a true opportunity for growth. \u00c9milie CAPLAT, Chief Digital Officer at PAREDES, shares some advice and best practices.<\/p>\n

This article was based on a live presentation at the Intershop Inpulse event last June in Amsterdam. Visit “All eyes on B2B” to enjoy the replay and many other inspiring videos from major players in eCommerce.<\/em><\/p>\n

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To learn more, check out our previous article “Spotlight on our partner INTERSHOP’s ‘All Eyes on B2B<\/a>‘ campaign.”<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n\r\n

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No pure players around yet? This is the moment to seize a great development opportunity!<\/h2>\n

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For the industry of PAREDES, an expert in professional hygiene and protection solutions, there were hardly any pure players present in the market, which allowed us to have the space and freedom necessary for this digital transformation that began in 2018.<\/p>\n

At that time, our client had set two clear objectives:”<\/p>\n