Paredes
Intershop Paredes Website Redesign
A comprehensive B2B digital platform
Ranked #2 in the professional hygiene market in France and Italy, PAREDES is a family-owned mid-sized company based in Genas (69) for over 7 decades. As a pioneer in disposable products, PAREDES designs, manufactures, and distributes innovative solutions for professional hygiene and protection. The group employs more than 650 collaborators.
- Dedicated experts
- Project Director
- Project Manager / Scrum Master
- Technical Expert
- Architect
- Front-end Developer
- Back-end Developer
- Tester and Engineer / Manager QA
- Technologies
- Intershop
Improving customer satisfaction through a digital platform
Paredes has committed to a transformation project, the #DEFI2022 plan. The B2B online store is a major component of its digital transformation, with the goal of making Paredes a leader in customer satisfaction by reducing its delivery times by 20% and providing a service-oriented customer space.
The project objectives
- Launch a B2B eCommerce store
- Redesign the paredes.fr institutional website
Although the project began during the first lockdown, it was not affected, even though the teams were only able to meet in September 2020. The institutional website was added to the project scope only 2 months before the end of the project, yet the project did not experience any delays or deviations.
Choosing the best platform ambassadors: employees
The website was first opened to pilot customers, and then deployment began with sales to employees. This was done so that employees could be the best ambassadors of the platform to customers.
Feedback
Emilie Caplat, Customer Service & Digital Transformation Director of the Paredes Group, reflects on the progress of the digital platform deployment project and her relationship with our teams.
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This project will go down in history as one that delivered exactly on the scope – even more so – exactly on time, and exactly on budget.